<Q1> How much is necessary quantity of ash?
Main content of “SPIRGEM” is bone ash of your loved. Necessary quantity is approximate 2 grams (a half of the little finger) for Pendant and Bracelet, approximate 10-20 grams (3 or 4 little fingers) for Geometric shape.
We have the standard of ash quantity for each design for the purpose of color development effect. But if you have a hope that you want to put more ash in “SPIRGEM”, or if you only have just some quantity left, we can accommodate the contained quantity.
Please do not hesitate to ask us this quantity matter. The details are shown in the page of necessary quantity.
We have the standard of ash quantity for each design for the purpose of color development effect. But if you have a hope that you want to put more ash in “SPIRGEM”, or if you only have just some quantity left, we can accommodate the contained quantity.
Please do not hesitate to ask us this quantity matter. The details are shown in the page of necessary quantity.
<Q2> What part must the ash be taken from?
We are able to process the ash from any bone of your loved one.
However, The color of “SPIRGEM” is brighter when processed from white ash.
However, The color of “SPIRGEM” is brighter when processed from white ash.
<Q3> Can I attend the processing process?
We really welcome your attendance on processing at Japanese factory.
It will take only a few hours for you to confirm the ash you carried is put in the mold.
You can come see our laboratory in Japan, too. Many samples are decollated in the laboratory.
When you intend to attend the process, you need the booking beforehand.
It will take only a few hours for you to confirm the ash you carried is put in the mold.
You can come see our laboratory in Japan, too. Many samples are decollated in the laboratory.
When you intend to attend the process, you need the booking beforehand.
<Q4> How do I hand my ash to Chiyoda?
You only have to mail the ash to our Los Angels office by registered mail.
You may yourself carry the ash to our Japanese laboratory.
Please see the details in “How to order”..
You may yourself carry the ash to our Japanese laboratory.
Please see the details in “How to order”..
<Q5> Does the remainder of bone ash return to me?
We will return the remainder of bone ash to the client when we forward "Mem-Gem" together.
<Q6> How is the strength of memory gem “SPIRGEM”? Does it break or have a chip easily?
No. “SPIRGEM” is very stiff. It has 3 to 5 times bending strength as granite. Hardness is the same as natural jade.
If anything should happen, you only have to send it us again. We can process the same design as before from the broken pieces. However, extra charge will be required in this case.
If anything should happen, you only have to send it us again. We can process the same design as before from the broken pieces. However, extra charge will be required in this case.
<Q7> I want to cremate memorial gem of my loved one together with me when I die. Is it possible?
The content of memorial gem “SPIRGEM” is 100% natural material, so it could melt down on cremation, and return to the soil.
<Q8> Can the design be changeable? For an example, from Bracelet to Pendant.
Yes. We can reform the design with the extra cost. But the color can not be changed.
<Q9> Do you process the human ash and animal ash in the same
equipment?
No. We have multiple process lines. Human ash and animal ash has each own equipment in the laboratory.